Every business needs customer information to function efficiently and effectively. With the growth in the number of customer “touch-points”, internal software applications that contain customer data and multiple sales channels, it is no longer simple to maintain an integrated view of the customer for effective marketing, sales, service and order management. Customer 360 Portal allows you to integrate customer data in real-time from backend ERP, CRM, call center applications or just about any other third-party systems.
- Customizable by role – so your company’s account managers, customer service agents, credit managers and order management staff can customize their own personal views.
- Tightly integrated with your business processes in SAP so your internal users and external users are always on the same page.
- Allows you to share leads and opportunities with your distributors and channel partners.
- All data is always stored in your backend applications like SAP ERP, CRM, SFA etc.
- Comes with its own “widget gallery” that can be extended by your IT team – e.g.: sales analytics, performance scorecards etc. Prepare work orders for equipment maintenance.
- Flexible and customizable – Wide range of widgets available, from order status to invoicing to sales analytics etc.
- Intuitive user interface for critical tasks like quote generation, order entry, product availability and pricing.
- Ability to provide mobile access (e.g. iPad) for your users.