RPA in Insurance Claims Processing

In the insurance industry processing claims plays a massive role in determining success of the organisation. Claims processing provides challenges such as:

  • Manual data entry (highly time consuming)
  • Multiple sources of information like fax, scanned documents, emails, pdfs etc.
  • Regulatory compliance
  • Legacy systems where data will be stored on multiple screens

Using RPA and AI, we have added additional potency, speed and accuracy to claims processing. We have automated claims data entry in the core claims system in the back office at the time of First Notification of Loss (FNOL) from customer. Claims processing from FNOL to the payments to brokers or customers has been successfully automated with the help of AI and RPA which has resulted in a clear competitive edge for the organisation.

Technology: Pega Robot Studio, Pega Robot Runtime, Pega Robot Manager, C#, Core Insurance Policy Admin Application, Connectors for Adobe Pdf, MS Excel, MS Word, MS Outlook